Refund policy

Refund Policy

Refund Policy

Thank you for shopping at Form & filament.

Made-to-order items
Every item in our shop is 3D-printed to order after you purchase — we don't hold finished inventory. Because of this, we're unable to accept returns or offer refunds for change-of-mind, incorrect size expectations, or color preference once printing has started, except as described below.

Damaged or defective items
If your order arrives damaged, defective, or materially different from its listing (wrong color, wrong size, missing pieces), contact us within 7 days of delivery at sales@formandfilament.ca with your order number and photos of the issue. We will replace the item at no cost or issue a full refund, at your choice.

Order cancellations
Because production begins shortly after an order is placed, cancellation requests can only be honored if the item has not yet entered production. Contact us as soon as possible after ordering if you need to cancel — we cannot guarantee cancellation once printing has begun.

Lost or delayed shipments
If tracking shows your order as lost in transit, or it has not arrived within days of the estimated delivery window, contact us and we will investigate with the carrier and arrange a reprint or refund as appropriate.

Non-returnable items
Personalized or custom-color items made to your specification cannot be returned unless defective or damaged.

How to request a refund or replacement
Email sales@formandfilament.ca with your order number, a description of the issue, and photos if applicable. We aim to respond within 2 business days.

Refund processing
Approved refunds are issued to your original payment method within 5–10 business days of approval.